Refund policy

We want you to be happy with your order. If something isn't right, you have 30 days after delivery to request a return.

How to start a return

Email sales@littlefamilymembers.com with your order number and the items you want to return. We'll reply with instructions and the return address. Returns sent without contacting us first can't be accepted.

Condition of returned items

Items must be unused, in the same condition you received them, and in their original packaging.

Return shipping

Return shipping is paid by the customer, unless the item arrived damaged or defective, or we sent the wrong item. In those cases we'll cover return shipping or send a replacement at no cost.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or incorrect, email sales@littlefamilymembers.com within 30 days of delivery with your order number and a photo, and we'll make it right.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to post the refund.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.